Odds & Ends Frank Ross on 27 Oct 2006 08:12 am
Scripted Telemarketer
Well it happened again today. An IT telemarketer called and started reading to me from a script. Nonstop. I mean I could really tell he was just reading from a script. You can always tell - when a person reads, it always sounds different. Different nuances and different ways of speaking when a person is reading that gives it away.
Furthermore, he didn’t pause to take a breath or ask me if I understood what he was talking about until he was finished babbling (about 3 minutes). I have some bad news for him - during that time I tuned him out and just continued working on the thing I was working on.
I wonder if those scripts work at all? Perhaps they might be better looking at an outline or some such thing rather than something they have to read word for word. Something to make them sound like we having a conversation rather than a sales pitch.