Kudos Frank Ross on 22 Nov 2006 08:13 pm
Bank Adds Pleasant Touch to Waiting in Line
One of my pet peeves in life is waiting in line. It has to do, I think, with a larger part of me that doesn’t like time wasters - the kind that waste my time when I’m trying to get something accomplished. Oh, I can mitigate this somewhat by bringing my web enabled cell phone with me, or if I’m really expecting a long wait, my iPod. Or I can try striking up a conversation with someone else in line.
Retail establishments and other organizations with waiting lines often spend lots of effort and money developing ways to make their lines move faster. This is ok - a moving line is always better than a line that only nudges every few minutes.
What about accepting that there will be lines and just doing something to make the time in line more enjoyable? That’s exactly what one of the local Bank of America branches near me has done. Banks often have the worst lines. Not all teller transactions are equal and some of them seem to take enormous amounts of time.
This Bank of America branch simply put up a few large flat screen TV monitors, mounted at near eye level in various places so that you could see the TV from any point in line. It was not that elaborate - I would say the screens were basic 25 or 27 inch models piping a cooking channel from cable or satellite. But it was just a ‘little thing’ that made my trip to the bank less un-enjoyable. Plus I got a great idea for a no-crust, no-bake pumpkin pie!
on 23 Nov 2006 at 2:46 pm 1.Dominic said …
This is a great idea, I think USPS can definitely use couple of those, lines in post office is NOTORIOUS!
Internet marketing consultant
on 26 Nov 2006 at 2:49 am 2.Frank Ross said …
Yes the USPS can be notorious. Where i am I try to use the APC automated postal center (very few people use it even when the line is out the door).