Odds & Ends Frank Ross on 22 May 2007 04:05 am
eBay Telemarketing Calls
About once every six weeks or so I get a cold call from a company telling me they’re ‘calling on behalf of eBay’ and asking for me by name. I call this the semi-regular eBay telemarketing call. It comes from a number in area code 801 (Utah) and they usually call to tell me about some lame feature that I already know about. I have yet to have them tell me about anything that I’m not already familiar with.
Today’s call was to tell me about Markdown Manager (which has been out for months now) and once again I told the person I was not interested in their calling me any longer. Today they interrupted me in the middle of lunch with a friend.
So I decided to find out how to stop these calls as they have been getting increasingly annoying and are never of any value to me. I engaged eBay chat and according to the chat rep, they don’t have any such calling system. He said that I can report this issue to the Trust and Safety team. Haha - typical eBay chat blow-off.
I was unable to find anything in my preferences that had to do with telemarketing and of course eBay Help was of no help. So next time they call, I will have to try to pin them down on who they really are and how I get them to stop calling me. It’s apparent they are either eBay agents or eBay has sold my name and phone number to some outside marketing company.
Tags: eBay Calls, eBay Telemarketing, eBay Telemarketing Calls, Annoying eBay Calls
on 22 May 2007 at 8:30 pm 1.Helen said …
Go to My Account > Preferences
Under Newsletters, Promotions and Event Notifications, click Edit and turn off “Telephone updates”
on 25 May 2007 at 5:01 pm 2.Frank Ross said …
Thank you! Funny that eBay ‘help’ could not point me to that place. I called twice and got two different answers, neither was that.
on 01 Jul 2007 at 9:31 am 3.Trevor Ginn said …
I think that this may be a case of the right hand not knowing what the left hand is doing! In the UK eBay outsources their telemarketing to a third party company and I suspect that the same is happening in the US.
I ahve always found the eBay is a rather difficult organisation to deal with, even as an industry expert working for one of the UK’s largest eBay sellers.