Comments on: eBay Seller Smackdown http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/ ...contemporary e-commerce business with a small business slant Fri, 10 Oct 2008 21:58:38 +0000 http://wordpress.org/?v=2.0.4 by: Keith http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-25582 Wed, 22 Aug 2007 06:13:54 +0000 http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-25582 I am another one of those suspended sellers. I got suspended after I got hit with a few of what I call "Buyers from Hell". I talked about two of them on my newly-launched website, suspendedebayseller.com. One is a credit card thief who charged back on the items he bought after he got them, the other is someone who has his wife take his calls and hide from you and lie about whether or not you have reached the account holder. This post is 100% on target, as mentioned above. eBay really had their head in their rectums on this one. But I will help them pull it out. Since they don't even want to respond to certified mail and have already shunned the chance to help me through normal customer service channels, the only choice they are leaving me with is a lawsuit, which I will be filing quite soon. I am another one of those suspended sellers. I got suspended after I got hit with a few of what I call “Buyers from Hell”. I talked about two of them on my newly-launched website, suspendedebayseller.com. One is a credit card thief who charged back on the items he bought after he got them, the other is someone who has his wife take his calls and hide from you and lie about whether or not you have reached the account holder.

This post is 100% on target, as mentioned above. eBay really had their head in their rectums on this one. But I will help them pull it out. Since they don’t even want to respond to certified mail and have already shunned the chance to help me through normal customer service channels, the only choice they are leaving me with is a lawsuit, which I will be filing quite soon.

]]> by: SellingElsewhere http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-24691 Tue, 07 Aug 2007 20:35:59 +0000 http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-24691 On the spot 100%. I'm one of those "non-performing" sellers that was suspended for a while, then NARU'd. I'm a seller with 99.8% feedback. No negatives since Nov 2002 (yes, almost 5 years), no neutrals for more than a year, and only 1 mutual withdrawal. I've been selling on eBay for more than 9 years with almost 9000 completed transactions. One day back in May, I was suspended. No email notification, no response from eBay. Two weeks later, I received the dreaded "bottom 2%" letter. Two weeks later I was NARU'd. No recourse, no response, no help from eBay. As of this date, I'm still NARU'd. You know what? I'm not as unhappy about it as I thought I would be. I have other auction sites I'm selling on and sales are picking up. I think if eBay ever un-NARU's me, I'll just tell them "no thanks, I'm never selling here again". Sellers are eBay's bread and butter, and yet they cater to everyone else BUT sellers. Sure, there are a lot of bad sellers, but there are also a lot of great sellers .... decent folks who are trying to make a living or need extra income. People need to realize there ARE alternatives out there. It takes time to build sales, but the effort is well worth it. Just my .02 On the spot 100%. I’m one of those “non-performing” sellers that was suspended for a while, then NARU’d.

I’m a seller with 99.8% feedback. No negatives since Nov 2002 (yes, almost 5 years), no neutrals for more than a year, and only 1 mutual withdrawal. I’ve been selling on eBay for more than 9 years with almost 9000 completed transactions.

One day back in May, I was suspended. No email notification, no response from eBay. Two weeks later, I received the dreaded “bottom 2%” letter. Two weeks later I was NARU’d. No recourse, no response, no help from eBay.

As of this date, I’m still NARU’d. You know what? I’m not as unhappy about it as I thought I would be. I have other auction sites I’m selling on and sales are picking up.

I think if eBay ever un-NARU’s me, I’ll just tell them “no thanks, I’m never selling here again”.

Sellers are eBay’s bread and butter, and yet they cater to everyone else BUT sellers. Sure, there are a lot of bad sellers, but there are also a lot of great sellers …. decent folks who are trying to make a living or need extra income.

People need to realize there ARE alternatives out there. It takes time to build sales, but the effort is well worth it.

Just my .02

]]> by: Joe Bloe http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-21569 Sun, 08 Jul 2007 01:05:22 +0000 http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-21569 Frank Ross is 100 % on target! Anyone who does an appreciable amount of business on Ebay knows the customer service is the pits, your selling account can be suspended without warning or recourse and the seller is guilty until proven innocent. Always have a backup plan! Check out: http://whyebaysux.blogspot.com/ Frank Ross is 100 % on target! Anyone who does an appreciable amount of business on Ebay knows the customer service is the pits, your selling account can be suspended without warning or recourse and the seller is guilty until proven innocent. Always have a backup plan! Check out: http://whyebaysux.blogspot.com/

]]> by: eno59 http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-21084 Wed, 04 Jul 2007 23:14:20 +0000 http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-21084 So as a Seller with EBay When a buyer complians just give it to them free so you'll recieve a pos feed back suck it up as one seller told me. Once again the huge companies allways figure a way out for their responsabilites. They make the FB system but not resonsable for it .well they do pick just what they want to be responsable for and to bad for the rest. They use it but not fully responsable for it . Lawa once again stink. So as a Seller with EBay
When a buyer complians just give it to them free so you’ll recieve a pos feed back suck it up as one seller told me.
Once again the huge companies allways figure a way out for their responsabilites. They make the FB system but not resonsable for it .well they do pick just what they want to be responsable for and to bad for the rest.
They use it but not fully responsable for it . Lawa once again stink.

]]> by: eno59 http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-21066 Wed, 04 Jul 2007 21:59:07 +0000 http://commonsenseecommerce.com/blog/2007/06/27/ebay-seller-smackdown/#comment-21066 Hi there are a lot of us being hit by this absurd FB system. Right now EBay is worse than the buyer. Since us SELLERS are the ones paying them the monthy fee and they are MULTIMILLION $ company and to cheap to have a 1-800 for their PAYING SELLER and refuse to answer any emails for well over 3 months now. Plus its true since we are using the contact to dispute this safeharbour(not at all safe %100 failure even was for one of my neg feed backs from 2002). So they can get all the proof that a buyer should never have left the neg in the first palce ,but they refuse to answer or even look at it. I got 1 cover letter . We don't want automated answer they are %100 useless. I hate paypal for the same thing I was so releaved that I found a 1-800 for them . Using it and talking to a real person things were fixed like they should be(a bit of a fight but hang up and find the right person to talk to) . I played with the bot 2 more times after it was takin care of and same responce O.o :D I know they will have 15000+ emails so 15000 people are all wrong . please I can't believe you can be that stupid and ignorant . But unfortunatly there are some people that are :( . http://pages.ebay.ca/help/feedback/questions/retaliatory-feedback.html looks like this page makes it clear people that want to screw a seller c an no problem and there is nothing we can do about it . well I hope Ebay dies but as usuall the evil allway win. Hi there are a lot of us being hit by this absurd FB system. Right now EBay is worse than the buyer. Since us SELLERS are the ones paying them the monthy fee and they are MULTIMILLION $ company and to cheap to have a 1-800 for their PAYING SELLER and refuse to answer any emails for well over 3 months now. Plus its true since we are using the contact to dispute this safeharbour(not at all safe %100 failure even was for one of my neg feed backs from 2002). So they can get all the proof that a buyer should never have left the neg in the first palce ,but they refuse to answer or even look at it. I got 1 cover letter . We don’t want automated answer they are %100 useless. I hate paypal for the same thing I was so releaved that I found a 1-800 for them . Using it and talking to a real person things were fixed like they should be(a bit of a fight but hang up and find the right person to talk to) . I played with the bot 2 more times after it was takin care of and same responce O.o :D I know they will have 15000+ emails so 15000 people are all wrong . please I can’t believe you can be that stupid and ignorant . But unfortunatly there are some people that are :( . http://pages.ebay.ca/help/feedback/questions/retaliatory-feedback.html
looks like this page makes it clear people that want to screw a seller c an no problem and there is nothing we can do about it . well I hope Ebay dies but as usuall the evil allway win.

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