Auction Business Frank Ross on 12 Jul 2007 03:07 pm
Take Back Banned Customer?
eBay has a feature where you can add certain users to the “banned bidder list”. It’s self explanatory. Needless to say there has to be a pretty good reason to add a user to that list.Recently, we had user ask if he could be removed from our ban list so he could bid on an item. Hmmm. After doing some research, we found the reason he was on the list was that he decided not to pay after the auction closed because he thought the shipping was too high ($24 to send a cookware item to Thailand is not high).
At any rate, we did not reinstate him. We had to eat the fees on that listing he didn’t pay for and there was no reason to believe he would behave any differently if we let him back in the bidding game. The eBay banned bidder list serves a valuable purpose and serves as a safeguard against eBay ‘window shoppers’ who buy and don’t pay. In addition, eBay users like this can be the ones dragging down the new 5 star feedback system. Sometimes, you just have to fire the customer.
Tags: Banned eBay Buyers, eBay Feedback System, eBay Ban List, eBay Window Shoppers
on 16 Jul 2007 at 4:21 pm 1.Sarah said …
Interesting post! For the most part, I go by the rule of “Once banned, always banned”. I don’t ban customers easily, so to make my list you’ve done something really annoying or you’ve cost me money. With the new DSRs, I highly doubt I’ll be reversing any BBLs.
on 13 Aug 2007 at 1:09 am 2.منتديات said …
I think banned not soulution on all the way