Comments on: Longer than Normal Hold Times? http://commonsenseecommerce.com/blog/2008/03/14/longer-than-normal-hold-times/ ...contemporary e-commerce business with a small business slant Sun, 06 Jul 2008 11:56:28 +0000 http://wordpress.org/?v=2.0.4 by: eddie http://commonsenseecommerce.com/blog/2008/03/14/longer-than-normal-hold-times/#comment-46110 Sun, 16 Mar 2008 22:22:39 +0000 http://commonsenseecommerce.com/blog/2008/03/14/longer-than-normal-hold-times/#comment-46110 maybe monster commerce has very high standards and godaddy has very low standards? maybe monster commerce has very high standards and godaddy has very low standards?

]]> by: ArcoJedi http://commonsenseecommerce.com/blog/2008/03/14/longer-than-normal-hold-times/#comment-46016 Sat, 15 Mar 2008 06:15:06 +0000 http://commonsenseecommerce.com/blog/2008/03/14/longer-than-normal-hold-times/#comment-46016 Hey Frank, good job calling us to task on this one. You are right and the last week has certainly been busy. Our goal for average hold times for the NetSol e-commerce team is probably not something that I should reveal publically, but it's supposed to be measured in seconds and not minutes. Any time that calls are trending longer than the set goal might trigger the warning you mention above, although I'm not familiar with the specifics. From what you're stating here, it might be more useful if we gave an actual number in minutes that the hold time is estimated to be. I don't know if that's easily possible with our current phone software, but I like the idea and will pass it along. Thanks! Hey Frank, good job calling us to task on this one. You are right and the last week has certainly been busy. Our goal for average hold times for the NetSol e-commerce team is probably not something that I should reveal publically, but it’s supposed to be measured in seconds and not minutes. Any time that calls are trending longer than the set goal might trigger the warning you mention above, although I’m not familiar with the specifics.

From what you’re stating here, it might be more useful if we gave an actual number in minutes that the hold time is estimated to be. I don’t know if that’s easily possible with our current phone software, but I like the idea and will pass it along.

Thanks!

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